Shipping policy
At kiimento (formerly Kidamento), we’re dedicated to delivering your order quickly and efficiently. Please review the details below before placing your order.
Processing Time
- Orders are typically processed within 48 hours (excluding weekends and holidays).
- During peak seasons (e.g., Black Friday, Christmas), processing may take longer.
- To avoid delays, place your order early before the holidays.
Shipping & Delivery
Shipping Timeline
- Shipping options vary by delivery address.
- Delivery times are in business days (Mon–Fri) and exclude weekends and holidays.
- Detailed transit times are listed here Shipping section on our FAQs page.
- Once shipped, addresses cannot be changed or rerouted.
- We deliver to PO Boxes and APO addresses.
Shipping Costs
- Free shipping is available in select countries when order value meets a minimum threshold.
- Expedited shipping is available at checkout for an extra fee.
Tracking & Delivery Confirmation
- Tracking details are emailed 12–24 hours after processing.
- Orders marked “Delivered” by the courier are considered delivered successfully.
- If your package shows as delivered but you did not receive it, or it is lost/stolen/damaged in transit:
- We’ll assist where possible, but replacements or refunds are only guaranteed if Worry-Free Delivery was added.
- See our Worry-Free Delivery page for details.
Shipping Origin
- USA: Chicago, IL
- Canada: Toronto, ON
- UK: Birmingham, England
- Europe: ’s-Hertogenbosch, Netherlands
- Australia: Sydney, NSW
(Orders may ship from another location based on inventory availability.)
Worry-Free Delivery
- For peace of mind, we offer an optional Worry-Free Delivery add-on at checkout.
- This optional add-on covers:
- Lost shipments
- Stolen packages
- Packaging damages
- We highly recommend adding this protection to ensure fast resolution and guaranteed support.