We usually ship within 1 to 2 business days and email you a tracking link as soon as your order leaves. Tracking can take a day to update.

Standard delivery takes about 4 to 8 business days in Canada, 3 to 6 in the US, 3 to 5 in the UK, and 3 to 8 in the EU and Australia. You can also sign in with the email you ordered with to see every order.

First check your mailbox, around the door and with neighbours, and give it a day: carriers sometimes scan a parcel as delivered early.

Still missing? Email support@kiimento.com within 4 days of the delivered scan, with your order number. With Worry-Free Delivery we send a replacement, or refund you if it's out of stock. Without it, we work with the carrier to find it, but can't promise a replacement.

Within 1 hour: cancel it from your order confirmation page or email, then order again.

After that, email support@kiimento.com: if the warehouse hasn't packed it yet (usually within 1 business day), we can still change it. Once it ships, contact the carrier about the address. We can't add or remove items once an order is placed.

Optional protection you can add at checkout. If your parcel is lost, stolen after delivery, or damaged in transit, we send a replacement, or refund you if it's out of stock. Report a stolen or damaged parcel within 4 days of delivery.

From our warehouse closest to you: Chicago (US), Toronto (Canada), Birmingham (UK), 's-Hertogenbosch (Europe) and Sydney (Australia). Some orders ship from another warehouse when stock moves.

We pick the best local carrier for your address, such as Canada Post, Purolator, UPS, FedEx, DHL, Royal Mail, Evri or Australia Post. Every camera order is tracked; small accessory-only orders may not be.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Google Pay and Apple Pay. In some regions you can also pay later, interest-free, with Sezzle. Checkout is encrypted, so your details stay safe.

Your local currency in the US, Canada, the UK, Australia and the EU. Everywhere else, you pay in US dollars.

Type it in the Discount code box at checkout and tap Apply (on a phone, open the order summary first). One code per order.

Codes can't be added after you order, but if your order hasn't been processed yet and the code was valid, email us and we'll help. kiko isn't included in discount codes.

Check your spam or junk folder. Not there after an hour? The email address may have a typo: write to us and we'll fix it.

Plug the camera into a computer with its USB cable (it shows up like a USB drive), or put the memory card in a microSD card reader.

Our current cameras have no app or Wi-Fi, so photos don't go straight to a phone: copy them from a computer, or use a card reader made for phones.

About 2 to 6 hours of use on a full charge, depending on how it's used (video uses more). A full charge takes about 2 hours from a computer or a USB phone charger; a wall plug isn't included.

We don't sell a charging cable on its own right now. Our 3-in-1 lanyard charges the camera and moves photos to a computer: the green, red and pink ones (USB-C) fit Models A, C, K, P and P2; the purple one (micro-USB) fits Model V.

Bought between November 1 and December 25, 2026? You can return it until January 23, 2027. Eligible bundles keep the 100-Day Happiness Guarantee until April 3, 2027, and the 1-year warranty starts on December 25, 2026.

We send a free return label for cameras, camera bags and books from the mainland US, Canada, the UK, the EU free-returns zone and Australia.

Return shipping for small accessories (cables, lanyards, memory cards, print paper), and from other countries, is on you. Faulty items are always on us.

No. Express shipping and Worry-Free Delivery fees aren't refunded on change-of-mind returns.

Sale items can be returned unless they're marked final sale. Gifts can be returned with the original order number. We don't do direct swaps: return the item and order the one you want.

No. There are no games, and it has no Wi-Fi or app, so it can't go online. It's a camera only, with nothing to distract from taking photos and videos.

No. Models C and K have a soft, shock-proof silicone cover for bumps, but keep every camera away from water. The silicone bag handles light rain, but its zipper isn't waterproof.

Yes. Our cameras and print paper have passed lab tests for international toy and electronics standards, and we're happy to share the test report on request.

Stock varies by country, so if a design isn't on your regional store, it's sold out there. Some designs are limited runs that won't come back. When we expect a restock, we show the date on the product page.

Yes. kiko doesn't come with a microSD card, so buy one separately (up to 32GB). Without a card, photos stay in kiko's built-in memory: you can look at them on the camera, but can't move them to another device.

No. kiko is one price for everyone: it isn't part of our sales, discount codes, Black Friday or holiday offers.

kiko Original, Disney and Marvel are available in the US, Canada, Europe, the UK and Australia. Sanrio designs, including kiko Hello Kitty and Friends, are sold in the US and Canada only.