How can we help you?

We are all ears for you. But maybe a short note on frequently asked questions will help you? Here you will find the right contact person for every need!

Do you have questions?

Need assistance with your Kiimento camera or order? Our support team is ready to help!

Are you a retailer?

Already a retailer or interested in becoming a partner? Go to our wholesale portal and place an order!

Publisher, blogger, or press?

You'll be connected with the appropriate contact for partnerships and media inquiries.

GET IN TOUCH

Talk to a real person.

No bots, no scripts. Just our small team helping you pick the right camera, troubleshoot, or sort out an order — usually within a day.

kiimento Print Pro Camera Model P2 Sky Blue lifestyle girl printing wide

We stand behind our products

We are proud of the cameras we made, and we know you will love them too! That’s why we offer a 100-day happiness guarantee program.

When you purchase an eligible camera bundle through our online store, you have 100 days to start the new adventure and capture lifelong family memories.

If you and your little budding photographer are not completely satisfied, you can return it for a full refund within 100 days of purchase.

Shipping Policy

Return policy

Warranty info

kiimento Bear Digital Camera Model C lifestyle girl stickers

Our team is here for you!

Having troubles with your Kidamento camera? Reach out to us first before you start a return and let our super friendly support team help you troubleshoot.

Submit a ticket

Still Need Help?

Shoot our team an email & we’ll get
back to you ASAP

Frequently Asked Questions

Do shipments have tracking numbers?

Yes, tracking is included with almost all shipments. You will receive a tracking number by email once your order ships. Small accessory-only orders may not include tracking.

How do I start a return?

Visit our return portal returns.kiimento.com to initiate the return process.

You can always contact us for any return question at support@kiimento.com.

How do I submit a warranty claim?

Email support@kiimento.com with your order number, description of the issue, and photos or videos showing the defect.

Does kiimento make donations?

Yes! Please visit our donation page for more information.

I’m a publisher, blogger, or press member. Who should I contact at Kidamento?

You can find our Press Kit and featured press on this page.

To explore collaboration opportunities, scroll up and click the "Get in touch" button under "Publisher, Blogger, or Press?"

Content creators can submit a collaboration inquiry on this page.

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