Returns, Refunds and Warranty

We want you to feel confident about your purchase. Our kiimento cameras and accessories and kiko blind box cameras have different return conditions, outlined below.

These voluntary return offers apply to purchases made directly through kiimento.com. For purchases from another retailer, please contact that retailer about returns and exchanges. Your statutory consumer rights remain unaffected.

kiimento Cameras and Accessories

100-Day Happiness Guarantee

We offer a 100-Day Happiness Guarantee on eligible kiimento bundles purchased through our online store:

• Camera + Book bundles.
• Camera + Silicone Bag bundles.
• Camera + Silicone Bag + Book bundles.

If you are not completely satisfied, you may return your eligible bundle within 100 days of purchase for a refund of the bundle purchase price. Please include the items and accessories supplied with the bundle.

kiko blind boxes are excluded from this guarantee, including when purchased as part of a bundle.

Standard 30-Day Returns

For kiimento products not covered by the 100-Day Happiness Guarantee, items must be undamaged, unaltered, and returned within 30 days of purchase. Please include the original packaging and all supplied accessories.

Return Shipping

We provide prepaid return labels for eligible camera, camera bag, and book returns within mainland USA, Canada, the United Kingdom, the EU Free Shipping & Returns Zone, and Australia.

Customers are responsible for return shipping:

• For accessories such as USB cables, microSD cards, refill paper sets, and print packs.
• From destinations outside our free-return regions.

Different shipping terms may apply to warranty claims or legally required remedies.

kiko Blind Box Cameras

kiko blind boxes follow a separate return and exchange policy:

• Unopened boxes: Return requests are accepted within 30 days of delivery. Individual boxes must be unopened, undamaged, and unaltered, with all original factory seals intact.
• Opened boxes: No voluntary returns or exchanges for a change of mind, design preference, duplicates, or not receiving the secret chase design.
• Warranty: The one-year limited manufacturer’s warranty applies. Opening a blind box does not invalidate coverage.
• 100-Day Happiness Guarantee: kiko blind boxes are excluded, including when purchased in bundles.

Opening the outer delivery carton does not affect eligibility if the individual blind boxes remain sealed.

For complete conditions, including Whole Sets, return shipping, and replacements, see our kiko Blind Box Return & Exchange Policy. Its specific terms take precedence over our general voluntary return terms for kiko products.

Faulty-product protection and applicable statutory cancellation rights remain unaffected.

Starting a Return or Exchange

Visit our return portal and follow the instructions, or email support@kiimento.com. Please have your order number or other proof of purchase available.

Follow the return instructions before shipping your item and pack it securely. Before returning a camera, back up and remove your personal photos and videos.

For an eligible change-of-mind exchange, return your purchase for a refund and place a new order. Opened kiko blind boxes cannot be exchanged for another design or another random box under our voluntary policy.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival and contact support@kiimento.com promptly if an item is damaged, faulty, missing an included component, or different from what you ordered.

Include your order number and a description of the issue. We may request photos or a short video to assess it.

Opening packaging to discover a problem does not prevent you from receiving assistance. For confirmed issues, we will arrange an appropriate repair, replacement, or refund, subject to applicable consumer rights.

Refunds & Fees

After receiving and inspecting your return, we will notify you of the outcome.

Approved refunds are issued to your original payment method within 10 business days of approval, or sooner where required by law. Your payment provider may need additional processing time.

If your refund has not appeared within 15 business days of approval, contact support@kiimento.com.

For voluntary returns, original premium or express shipping charges and Worry-Free Delivery Protection fees are non-refundable. Legally required refunds take precedence.

Manufacturer’s Warranty

Both kiimento and kiko cameras include a one-year limited warranty for the original purchaser against manufacturing defects in materials and workmanship under normal use. Proof of purchase may be required.

For covered defects, we will repair or replace the product with a new or refurbished unit of equivalent functionality. If the original product is unavailable, we will discuss an appropriate alternative. kiko replacements follow the design-availability terms in the dedicated kiko policy.

Warranty shipping: For kiimento products, our voluntary warranty excludes return and replacement shipping costs unless applicable law requires otherwise. For kiko, shipping coverage follows the dedicated kiko policy, including covered shipping for confirmed defects.

The warranty excludes damage caused by accidents, misuse, improper installation, extreme environmental conditions, power surges, unauthorized repairs or modifications, and normal wear and tear.

To request service, email support@kiimento.com. This warranty does not replace or limit statutory rights.

UK & EU Online Cancellation Rights

Where UK or EU distance-selling cancellation rights apply, you may notify us that you wish to cancel within 14 days after delivery, without giving a reason. You then have a further 14 days to return the goods.

Use our EU Withdrawal Portal for EU requests, or contact support@kiimento.com for UK or EU cancellations.

Opening packaging, including blind-box packaging, does not automatically remove these rights. Any deduction for handling beyond what is necessary to inspect the goods will be assessed under applicable law.

For an eligible cancellation of an entire order, we refund the standard outbound delivery charge. Additional charges for upgraded delivery need not be refunded.

Reimbursement is due within 14 days of your cancellation notice, but we may withhold it until we receive the goods or evidence of return, whichever occurs first, unless we have offered to collect them.

Our free-return offer applies where eligible. Otherwise, you are responsible for direct return costs where disclosed and permitted by law.

Your Consumer Rights

Mandatory rights concerning faulty goods, refunds, repairs, replacements, shipping costs, and deadlines take precedence over conflicting terms in this policy or the kiko policy.

We may decline voluntary return benefits where fraud or deliberate misuse is established, without limiting legitimate statutory rights.

Please back up your files before returning a camera; repair or replacement may erase stored data. Nothing in this policy excludes liability that cannot lawfully be excluded.