Strategic Fulfillment

• Europe Hub: Orders within the European continent (Non-EU) are dispatched from our Netherlands warehouse for efficient ground and air transit.

• Global Hub: Orders for the rest of the world (Asia, Middle East, Africa, S. America) are dispatched from our USA warehouse.

Shipping & Tax Options

Your delivery experience depends on your location. Shipping rates are dynamically calculated at checkout.

• Rest of World (Outside Europe): 

  • DDP (Delivered Duty Paid): Choose the Passport-carrier option at checkout to pre-pay all taxes and duties. Enjoy door-to-door delivery with no surprise fees.

  • DDU (Delivered Duty Unpaid): Pay only shipping now; pay local VAT/duties to the carrier upon arrival.

• Non-EU European Countries (Norway, Iceland, Balkans, etc.): 

  • DDU Only: Due to regional logistics, we currently only offer Delivered Duty Unpaid (DDU).

Important: All European countries outside the EU are VAT-exempt at checkout. You are the importer of record and are responsible for local VAT, import duties, and carrier handling fees upon arrival.

Easy 30-Day Returns

• Risk-Free: Return within 30 days for a full refund.

• Return Policy: Customers in these zones are responsible for return shipping costs.

• Simple Process: Visit our Return Portal to begin.

Questions? Contact us at support@kiimento.com.